Vietjet Cancellation Policy: Everything You Need to Know
Vietjet is a well-known airline that provides affordable flights to different parts of the world. Although Vietjet is known for its customer-friendly policies, customers might need to cancel their flights due to unforeseen circumstances. In such a scenario, customers can benefit from understanding the Vietjet Cancellation Policy.
If you’ve booked a flight with Vietjet but find that you can’t make your flight, you may be wondering about their cancellation policy. Cancellations can be a frustrating and expensive process, but understanding the rules and regulations can help you avoid extra fees and unnecessary headaches.
In this article, we’ll break down everything you need to know about Vietjet’s cancellation policy. We’ll cover topics such as how to cancel a flight, what fees to expect, and what happens if your flight is cancelled by the airline. By the end of this article, you’ll be equipped with all the information you need to navigate Vietjet’s cancellation policy with ease.
Vietjet is a popular Vietnamese airline that was founded in 2007. The airline offers low-cost flights to over 40 domestic and international destinations, including Thailand, Singapore, and South Korea. Vietjet has been recognized for its affordable fares, modern fleet, and excellent customer service.
What is the Vietjet Cancellation Policy?
The Vietjet Cancellation Policy is a set of rules and regulations that govern the cancellation of flights by customers. The policy is designed to ensure that customers can cancel their flights without any difficulty while also protecting the interests of the airline. The policy outlines the terms and conditions for canceling flights, the fees associated with cancellations, and the procedures that customers need to follow to cancel their flights.
Understanding Vietjet’s Cancellation Policy
Vietjet Cancellation Policy is designed to provide passengers with flexibility when it comes to changing or canceling their flights. Whether you need to reschedule your trip or cancel altogether, Vietjet’s policy has you covered. Let’s take a closer look at the details.
Terms and Conditions of the Vietjet Cancellation Policy
Before canceling your Vietjet flight, it is essential to understand the terms and conditions of the policy. The following are the terms and conditions that apply to the Vietjet Cancellation Policy:
- Customers can cancel their flights up to 4 hours before the scheduled departure time without incurring any fees.
- If customers cancel their flights less than 4 hours before the scheduled departure time, they will be charged a fee based on the fare type and the route of the flight.
- Customers can cancel their flights online or by contacting the Vietjet customer service center.
- Customers must provide their booking reference number and other relevant information to cancel their flights.
- Customers can only cancel their flights if they have not checked in for the flight.
- Customers who have purchased tickets with certain fare types may not be eligible for a refund.
Fees Associated with the Vietjet Cancellation Policy
As mentioned, Vietjet may charge a cancellation fee if you need to cancel your flight. The amount of the fee varies depending on several factors, including the type of ticket you purchased and how far in advance you are cancelling.
If you cancel your flight more than 24 hours before your scheduled departure time, you may be eligible for a partial refund. However, you may still be subject to a cancellation fee, which can range from a few dollars to hundreds of dollars, depending on the ticket type and destination.
If you cancel your flight less than 24 hours before your scheduled departure time, you may not be eligible for any refund at all, and may be required to pay a higher cancellation fee.
The fees associated with canceling a Vietjet flight vary depending on the fare type and the route of the flight. The following are the fees that customers can expect to pay when canceling their flights:
- For domestic flights in Vietnam, customers will be charged a cancellation fee of 200,000 VND to 300,000 VND, depending on the fare type.
- For international flights, customers will be charged a cancellation fee of 550,000 VND to 1,800,000 VND, depending on the fare type and the route of the flight.
How to Cancel a Vietjet Flight ?
If you need to cancel your Vietjet flight, the process is relatively simple. You can do so through the Vietjet website, their mobile app, or by calling their customer service hotline. Keep in mind that if you booked your flight through a third-party website, you may need to contact them directly to cancel your booking.
When cancelling your flight, it’s important to note that Vietjet may charge a cancellation fee. The amount of the fee depends on several factors, such as how far in advance you are cancelling, what type of ticket you purchased, and the destination of your flight.
Procedures for Cancelling a Vietjet Flight
Customers can cancel their Vietjet flight either online or by contacting the Vietjet customer service center. The following are the procedures that customers need to follow to cancel their flight:
- Online Cancellation:
a. Visit the Vietjet website and log in to your account.
b. Click on the “Manage Booking” tab.
c. Enter your booking reference number and your last name.
d. Select the flight that you want to cancel.
e. Confirm the cancellation and provide any additional information that may be required.
- Cancellation via Customer Service Center:
Vietjet’s Refund Policy
If you cancel your flight, you may be eligible for a refund. However, the amount of the refund depends on the same factors that determine the cancellation fee. In general, the closer you are to your departure date, the less likely you are to receive a full refund.
If you purchased a refundable ticket, you may be able to receive a full refund, although you may still be subject to a cancellation fee. If you purchased a non-refundable ticket, you may not be eligible for any refund at all.
It’s also important to note that processing times for refunds can vary. In some cases, it may take several weeks or even months to receive your refund.
Refunds for Canceled Vietjet Flights
If you are eligible for a refund for your canceled Vietjet flight, the airline will process it within 30 days of receiving your cancellation request. The refund amount will depend on the fare type you purchased and how far in advance you canceled your flight.
- For tickets canceled more than 30 days before the departure date, you may be eligible for a full refund.
- For tickets canceled between 7 and 30 days before the departure date, you may be eligible for a partial refund.
- For tickets canceled less than 7 days before the departure date, you will not be eligible for a refund.